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The Move to Digital Communication

Summary

Consumers have been embracing the rapid move to digital communication, and have increasingly demonstrated a preference for conducting financial transactions online, including receiving bank statements and other information in real time. In addition, federal legislation designed to reduce the use paper has increasingly driven agencies toward paperless processes. Yet, despite these trends, , many institutions have been slow to offer a fully digital experience for their customers and constituents. Yet, the advantages of electronic communication of banking information allow access to more timely and accurate information, record retention options, and reduction of fraud and identity theft.

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